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Diagnosing Problems from the Configuration Screens

You can use the X station's configuration screens to monitor performance and diagnose some types of problems. Online help is provided for fields in the configuration screens. Once the server code has been downloaded to the X station, you can use the right mouse button to display help on any configuration field.

This section provides additional information about accessing and using diagnostic information on the configuration screens.

Note: If an entry is made in the Password configuration field, access to the Network, Server, and Terminal configuration screens requires that password.

If the configuration screens have been locked from the host, only the system administrator can unlock the X station's configuration screens.

Topics in this section include:

Determining Your Software Version

Before you contact your system administrator or support representative for assistance, check the version of the ENWARE X station software you are currently downloading to your X station:

  1. Press and hold [F12] to access the configuration screens.

  2. Select [Diagnostics].

  3. Select [Installed Configuration].

  4. Look under the "Version" heading for the "Server" entry. The current software release at the time this manual was printed is: B.07.00.

Using the Statistics Screens

The Statistics screens contain information about the network and memory usage. To access any of the Statistics screens, click on [Diagnostics].

Using the Selftests Screen

If the X station appears to be configured correctly, but still does not boot or fails to print, power cycle the X station and run the selftests to verify that the X station is in working order:

  1. Turn your X station off.

  2. Disconnect your X station from the network.

  3. Attach a BNC loopback connector to the LAN port. Refer to Making a LAN Loopback Connector.

  4. Attach an RS-232 loopback connector to the serial (RS-232) port. Refer to Making an RS-232 Loopback Connector.
    Note: Testing the serial port with an external loopback connector provides a reasonable test for the circuitry of the serial ports.

  5. Turn your X station on.

  6. Click on the [Setup] icon or [To Config] immediately after the X station beeps.

  7. Click on [Diagnostics], then [Selftests].

  8. Click on all of the test buttons that have "selected" lights.

  9. Click on [Internal] once to select the External RS-232 loopback test.

  10. Click on [Stage 1 Internal] twice to set up the External LAN loopback test.

  11. Click on [Start Tests] to execute the tests.

    [Continuous] specifies whether or not the self tests repeat continuously. To stop a continuous test, click the left mouse button 3 times, or press any key on the keyboard. The current test will run to completion before the tests stop.

    Keystrokes and button clicks may be lost during the Keyboard/Mouse selftest. Repeated attempts may be necessary to stop continuous execution of this test.

If a failure occurs, contact HP support for servicing.

Making a LAN Loopback Connector

LAN loopback tests require that you attach a BNC loopback connector to the LAN port. You can use the LAN port for your LAN loopback tests whether or not you normally connect to the LAN through the LAN port (as long as the AUI port remains unconnected).

To make a BNC loopback connector, put 50 ohm LAN terminators on the ends of a LAN T-connector.

Making an RS-232 Loopback Connector

To make a loopback connector for the serial (RS-232) port, connect the following: 

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